I made an online purchase last month, and I'm still waiting for it to arrive.
My wife told me that I have no room to complain, because I didn't bother to check on Cabela's shipping methods prior to ordering.
I should have checked. It's been over a month, and I still don't have my lensatic compass that I ordered.
I prefer a lensatic compass, because that's what I was trained with (they're very handy). I can't believe that I still don't have it yet; a month is a long time for the USPS to be dallying around with a box that is probably the size of a coffee cup.
It makes me wonder why Cabela's doesn't use Priority Mail? Why would they send stuff to military addresses using a notoriously slow method? Don't they know that many of their military customers are avid outdoor enthusiasts? I guess I'm accustomed to the businesses I've dealt with in the past that DO use Priority Mail as their default shipping method for FPOs.
Cabela's has lost a customer. I'll use other online venues before I ever dream of shopping with Cabela's again. They have officially let me down, and I should have read the shipping description. Sound like a familiar gripe? How ironic, right?
UPDATE #2: I got a nice email from Ken Steffen, a Cabela's Executive Assistant. He stated that they were told by military postal system representatives that the method of shipping makes no difference once a package is in the military system, and that all packages are expedited by the military. He also stated that comments such as mine indicate otherwise (as would anybody with an FPO/APO address). I hope they do begin using Priority Mail in the future; their military customers will have a much better experience. Oh yeah; he said that they are sending me a replacement unit via Priority Mail, and that I don't need to send the first one back. Hard telling which one will get here first at this point, but my money is on Priority Mail. Thanks Ken; your efforts are appreciated.
UPDATE #1: It looks like an employee of Cabela's stopped by my blog to leave a snarky (and misguided) comment. I'm betting it's one of their IT guys that found my link to their site.
|Domain Name||masergy.com ? (Commercial)|
|IP Address||64.47.54.# (Cabela's)|